Refund Policy

Last updated: January 1, 2025

At Lystar Resorts, we are committed to providing valuable and accurate hotel and resort reviews. This Refund Policy explains the terms under which refunds are issued for any purchases made on our website. By using our services, you agree to the terms described below.

1. Nature of Our Services

Lystar Resorts primarily offers free, publicly accessible content in the form of reviews, editorial articles, and factual information about hotels and resorts with on-site casinos. We do not sell travel packages, book hotel reservations, or process payments on behalf of hotels. Therefore, the vast majority of our users will never have a transaction with us directly.

2. Purchasable Products

In the future, we may offer opt-in premium services or digital products, such as downloadable detailed reports, personalized concierge consultation, or membership subscriptions. In such cases, this Refund Policy becomes applicable. Should you make any purchase on our site, you must read this policy carefully before completing the transaction.

3. Digital Products and Downloadable Content

For digital products, including but not limited to downloadable reports, guides, or access to gated content, all sales are considered final once the product has been delivered successfully via email or made accessible in a member area. Due to the digital nature of these goods, we do not offer refunds after purchase unless the product is found to be defective, corrupted, or materially different from the description on the sales page. In such cases, you must notify us within 7 calendar days of the purchase date by emailing support@getlystar.com with your order number and a description of the issue, plus a screenshot or other evidence if applicable.

4. Membership Subscriptions

If we offer a monthly or annual subscription service, you may cancel your subscription at any time through your account settings or by contacting our support team. Cancellation will take effect from the next billing cycle. You will retain full access to the subscription benefits for the remainder of the current paid period. No partial refunds will be issued for the unused portion of a billing period, except where required by applicable law.

5. Consultation and Professional Services

For paid concierge or consultation services, we may offer refunds if you cancel at least 48 hours in advance of the scheduled appointment or service session. If we are unable to provide the agreed-upon service due to a fault on our side, you are entitled to a full refund or rescheduling without additional cost. Refund requests for completed services are not accepted, as the service has been fully rendered.

6. Third-Party Transactions

If you book a hotel or resort through a third-party link on our site, the transaction is governed by that third party's own terms and cancellation policies. Any issues related to refunds or cancellations for hotel bookings, casino activities, or other amenities must be resolved directly with the third-party service provider. Lystar Resorts acts strictly as an informational publisher and bears no responsibility for transactions made with external establishments.

7. Non-Returnable Item Exceptions

Certain categories of items are exempt from being returned or refunded: services that have already been performed, goods that are subject to rapid deterioration, sealed goods that have been unsealed after delivery, and goods that cannot be returned due to hygiene or health protection reasons.

8. Requesting a Refund

To request a refund, you must submit a formal request to support@getlystar.com within the specified time window. Your email must include your full name, order number (if applicable), the date of purchase, and a clear explanation of why you believe a refund is warranted. We will review your request and respond within 10 business days. If your refund is approved, it will be processed within 7 business days and issued to the original payment method. You will be notified of the approval or rejection by email.

9. Chargebacks and Payment Disputes

If you initiate a chargeback with your payment provider, our Refund Policy still applies. We will provide the payment provider with evidence of delivery of goods or services purchased. If you receive a refund through a chargeback before we approve a refund, no further refund will be issued through our internal process.

10. Policy Updates

We reserve the right to update or modify this Refund Policy at any time without prior notice. Any changes will be posted on this page with an updated revision date. Your continued use of the site and services after such changes indicates your acceptance of the revised policy.

11. Legal Compliance

This Refund Policy is subject to applicable consumer protection laws in England and Wales. Nothing in this policy attempts to limit your statutory rights under mandatory applicable law.

12. Contact Information

If you have questions regarding this Refund Policy, please contact us at: